Last updated: September 2025

1. Introduction

Protecting your personal data is our priority.

This Privacy & Cookies Policy explains what data we collect when you visit our website www.luyudrinks.ch, how we use it, and what your rights are under the Swiss Federal Data Protection Act (nFADP).

By accessing our site and using our services, you accept this Policy.

2. Data controller

LUYU Sàrl
Chemin de la Combe 5
1095 Lutry
Switzerland

Email: info@luyudrinks.ch

Phone: +41 79 514 15 59

Business ID / VAT No.: CHE-372.675.807

3. Data we collect

We only collect the data necessary to provide our services:

- Order data: first name, last name, billing and delivery address, email, phone number

- Payment data: processed securely by our payment providers (Stripe, PayPal, Twint, etc.). We never have access to your full banking details

- Browsing data: IP address, browser type, visited pages, via cookies and analytics tools

- Newsletter data (if subscribed): email address and marketing preferences

4. How we use your data

We use your data to:

- Process your orders and payments

- Manage delivery and after-sales service

- Communicate with you (order confirmations, product information, customer support)

- Send you our newsletter if you subscribed (you may unsubscribe at any time)

- Improve the user experience on our website

5. Cookies & similar technologies

Our website uses cookies to:

- Ensure the proper functioning of the site (e.g., shopping cart)

- Remember your preferences (e.g., language)

- Analyze website traffic (via Google Analytics or similar tools)

- Improve our services and personalize our offers

Cookie management

When you first visit, a banner allows you to accept or refuse certain cookies.

You can change your preferences at any time in your browser settings.

6. Data sharing with third parties

We only share your data with:

- Our payment providers (Stripe, PayPal, Twint, etc.)

- Our logistics partners (carriers, postal services)

- Our technical providers (Shopify, hosting providers, email tools)

These partners process your data only as necessary to perform their services.

7. Data retention

- Order data is kept for the legally required period (invoicing, VAT, etc.)

- Newsletter data is stored until you unsubscribe

- Browsing data is kept according to the policies of the analytics tools used

8. Protection of minors

The sale of alcohol is prohibited to persons under 18 years of age in Switzerland.

We apply age verification upon entry to our site and reserve the right to request proof of age when processing orders.

9. Your rights

Under the Swiss nFADP, you have the following rights:

- Right to access your personal data

- Right to rectify or delete your data

- Right to restrict or object to processing

- Right to data portability (where applicable)

To exercise your rights, you may contact us at: info@luyudrinks.ch

10. Data security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.

11. Policy changes

We may update this Policy at any time. The version in effect is the one published on our website at the date of your visit.